Living Nature West Highland Terrier

USA Delivery

Standard delivery to the USA is charged at a rates shown below.

*PLEASE NOTE: Certain items are excluded from our Free Delivery offer. These items are clearly indicated within their product description and within the checkout process.

Extremely rarely, in the event of unusually heavy or oversized orders, these shipping tariffs will prove insufficient to cover our costs. In which case we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order.

Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days and then refund your payment in full and cancel your order.

Return & Refund Policy

If you would like to return an unwanted or damaged item back to us please inform our customer service team at [email protected] or +441494 790424 within 14 days of receiving the goods. 

Depending on the reason, you may be asked to send the item back to us. 

Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund once we have received the goods and confirmed they are in a re-saleable condition.

In order to process your return please include the following information:

- Your order number 
- If you need a replacement or refund
- The reason for the return
- If the item is faulty please include exactly where the fault is on the item 

All returns are processed within five working days of them being received and we will send you an email when we have processed your return and inform you of any refunds that have been processed. Please allow 1-5 working days for refunds to be processed back into your account. For full details please see our Return and Refund Policy

Returns of Personalised Gifts
Due to the personalised nature of these items, we are only able to accept returns or offer refunds if items are damaged or faulty.

For more information, please go to our Terms and Conditions page