Terms & Conditions

We've tried to keep our Ts and Cs as brief as possible. You won't find any jargon or legalese. As always, Great British Brands USA just wants to work in partnership with our customers, so we hope you find this information answers any questions you may have. If not, please just get in touch.

Making a purchase

How to Use the Site

Navigate through the site using the navigation bar at the top of every page. Many sections have subsections, so use the links on the section pages, to browse each subsection. Once you are viewing one of our "thumbnail pages" you will see small images of our products. If you wish to, you can click on these small images to view larger images and detailed descriptions.

Your Shopping Cart

Viewing the contents of your Bag

At any time you can check the contents of your shopping cart by clicking the "Bag" button at the top right hand side of every page.

Adding an item to your Bag

To add an item to your cart, click the "Buy" button which can be found on both the thumbnail view and the single-page view. You will be redirected to the Bagpage for a couple of seconds (so you can see the item has been successfully added to your Bag) then you will automatically return to the page you were viewing and you can continue shopping.

Adding gift wrap or other ancillary products

If you wish to have your item professionally gift wrapped, tick the Giftwrap checkbox next to the "Add to Bag" button before clicking "Checkout". Should you wish to add gift wrapping to an item already in your bag, you will need to remove it from the bag and then re-add it to your bag with Giftwrap selected.

The same processes apply on some items to adding a gift box, teabags or other additional and ancillary products.

Removing an item from your Bag

If you place an item into your bag which you later decide you no longer wish to buy then you can remove it by clicking "Bag", selecting that item in the checkbox in the Remove column, and clicking Update.

Changing the quantity of an item

If you would like to buy more than one of any item you can amend the quantity field next to the Add to Bag button at the time of purchase. The default quantity will always be 1. Alternatively you can amend the quantity of items already in your Bag by going to Bag, amending the quantity and clicking Update.

The Checkout

Confirming your purchase on GreatBritishBrandsUSA.com

When you have finished browsing and are ready to purchase your goods, go to the checkout by clicking the Checkout button on the right hand side of any page, or by clicking Checkout Now on the Bag page. On the first checkout page, your order totals including shipping will be confirmed and you can enter your billing address details, and delivery address details if they are different. You will be required to enter your name, e-mail address, home address and telephone number.

(This information is required so that we are able to send you your receipt and goods, or contact you if there are any problems with your order. Your details will never be transferred or sold to a third party. For more information on our privacy policy see below.)

Then click Next. On the second checkout page you will be required to choose your delivery method and you can enter any notes to our staff, and/or coupon code you may wish to enter. Then click Next. On the final checkout page you can confirm your order details and click Next to be transferred to secure payment pages.

Choosing how to pay - credit/debit card

You will be transferred to a secure webpage hosted by leading payment service provider, Opayo. Here you can select which credit or debit card you'd like to use. We accept Mastercard, Visa, Visa Debit and American Express cards. Alternatively you can choose to pay by Apple Pay, PayPal or by Amazon Pay

Paying by credit or debit card

Having selected a card to use, you will need to enter your credit card details to complete your order. You need not have any concerns over the security of these details as all the credit cards will be encrypted on the site. For more information please have a look at our Credit Card Security Section.

Paying by PayPal

Having selected PayPal you can either log in to your account or create one, and follow on screen instructions to confirm your payment.

Paying by Amazon Pay

Having selected Amazon Pay you can either log in to your account or create one, and follow on screen instructions to confirm your payment.

Paying by Apple Pay

Having selected Apple Pay you can then follow on screen instructions to confirm your payment.

Receipt Page

Once your transaction is authorized you will be redirected to the GreatBritishBrandsUSA.com Receipt page showing details of your order, and you will receive an automated email as written confirmation of our receipt of your order and your payment. This page and/or this email can be printed for your records. If you wish to place another order or continue browsing the site click Done, otherwise close the window or navigate away.

Ordering by Telephone

If for any reason you would prefer to place your order over the phone you are welcome to do so. You can call our helpful and friendly customer service team on 646 980 1763 (4.00am - 12.00pm EST, Monday - Saturday). They will process your order securely and responsibly on your behalf and take credit/debit card payment over the phone.

Order Acceptance

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will only occur when the items have been dispatched and a confirmation of dispatch has been sent.

How You Will Be Charged

While Great British Brands USA is a UK based business it carries out all its transactions in USD (United States Dollar). Your credit or debit card statement will therefore show the charge in USD.

Prices do not take into account any overseas transaction fees your bank or credit card company may levy on such a purchase.

Deliveries to the United States of America

Delivery to the USA is charged at the rates set below.

Order Product Value	Standard Tracked	FedEx Standard	FedEx Priority
up to $39.99	$10	$20	$25
$40.00 - $149.99	Not Available	$15	$25
$150.00 - $774.99	Not Available	FREE	$25

* PLEASE NOTE: A very small number of items may be excluded from our Free Delivery offer. These items are clearly indicated within their product description and within the checkout process.

If you choose Standard Tracked Delivery

Upon receipt of a valid order you will receive an email confirmation with an order number and details of the items that you have ordered. At GreatBritishBrandsUSA.com we aim to dispatch your goods within 24 hours, but at particularly busy periods this may take up to 72 hours. You will receive an email confirming the order has been dispatched. Orders received over the weekend (after midday on Friday) will be dispatched the following Monday.

Orders placed using Standard Tracked Delivery are sent via Royal Mail and delivered by United States Parcel Service. You should expect your order to arrive at the designated delivery address within 5 - 10 working days from dispatch.

For your convenience, Standard Delivery does not require a signature on delivery. So if you're not in when the delivery arrives, if there is somewhere safe and discreet for the parcel to be left, (for instance with the doorman of a block of flats, or within a covered porch with an unlocked door) the driver will leave it for you. If there is no appropriate location, the driver will leave a card or attempt to redeliver on a subsequent day. If you haven't received your order within 15 working days of dispatch, and haven't received a card advising of attempted delivery we would suggest you contact your local sorting office to see if they are holding your parcel for you to collect.

If you choose FedEx Standard Delivery

You should expect your order to arrive at the designated delivery address within 3 - 5 working days from dispatch.

For your convenience, FedEx Standard Delivery does not require a signature on delivery for orders under $500. So if you're not in when the delivery arrives, if there is somewhere safe and discreet for the parcel to be left, (for instance with the doorman of a block of flats, or within a covered porch with an unlocked door) the driver will leave it for you. If there is no appropriate location, the driver will leave a card or attempt to redeliver on a subsequent day. If you haven't received your order within 7 working days of dispatch, and haven't received a card advising of attempted delivery we would suggest you contact your local FedEx office to see if they are holding your parcel for you to collect.

If you choose FedEx Priority Delivery

You should expect your order to arrive at the designated delivery address within 1 - 3 working days from dispatch.

For your convenience, FedEx Priority Delivery does not require a signature on delivery for orders under $500. So if you're not in when the delivery arrives, if there is somewhere safe and discreet for the parcel to be left, (for instance with the doorman of a block of flats, or within a covered porch with an unlocked door) the driver will leave it for you. If there is no appropriate location, the driver will leave a card or attempt to redeliver on a subsequent day. If you haven't received your order within 5 working days of dispatch, and haven't received a card advising of attempted delivery we would suggest you contact your local FedEx office to see if they are holding your parcel for you to collect.

Deliveries - exemptions, taxes and surcharges

Extremely rarely, in the event of unusually heavy or oversized orders, our shipping tariffs will prove insufficient to cover our costs. If this is the case, we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order. Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days awaiting a response and then refund your payment in full and cancel your order.

Import Taxes, Duties and Fees

Orders to the USA under $800 in value should not be subject to VAT or other duties. However, in unusual circumstances, this policy can sometimes vary from state to state, dependent on the local rate of tax. Duties which may be levied on certain goods may also include an admin fee from the delivery company collecting these fees on behalf of the government in question. All prices shown on the website exclude UK sales tax. By placing an order on our site, you are agreeing to accept liability for any such charges as described above, which may be levied upon delivery. If your order qualifies for any of these charges, they will usually be invoiced directly by the delivery company delivering your parcel. For example, if your delivery is being made by FedEx, FedEx will usually notify you of any fee to pay either on the morning of delivery, or at the point of delivery. If Standard Tracked Delivery is chosen, a notification of fees may come via United States Parcel Service. In our experience, the implementation of additional fees and charges on deliveries is somewhat haphazard and varies from order to order so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned.
Please note we do not charge VAT on your order.

Refusal of or Undelivered Parcels

If a parcel is returned to us for any of the following reasons: the recipient’s refusal to pay import taxes, duties or charges; the inability to deliver a parcel due to inputting an incorrect address at checkout; or where the customer is not available or refuses delivery; (except where the goods are damaged or faulty) the customer will be responsible for the return of the goods to us and we reserve the right to deduct the cost of both the outgoing and return shipping as well as any admin fees that we may have been charged by the delivery company from any refund we offer.

Back Orders

We invest a great deal of money in stockholding, warehousing and stock control software in order to stay in stock of all our products at all times, and to ensure that the website is always updated when a product goes out of stock. However unfortunately these systems are not perfect and subject to human error, so occasionally we get caught out and an item is shown as being in stock when in fact it is not. This happens most often when two people order the last remaining item in very quick succession virtually simultaneously.

If part of your order is not in stock at the time you place your order, our standard policy is to dispatch the order as fully as possible and to refund you the difference for any items we have not sent. This also includes a refund for any extra shipping charge generated by the value of the item(s) we have not sent. We believe that this policy gives us the best chance of providing the best customer service possible under the circumstances: returning our customers' money immediately and leaving it to them to make alternative arrangements here or elsewhere should they choose to do so.

Occasionally if we know an item will shortly be coming back into stock - or if a customer orders a very large quantity of stock which we have to source specially - we will hold the order until the stock is available. Under these circumstances we will contact the customer as quickly as possible to explain the situation and to confirm that a short delay will be acceptable. This contact will be made within two working days. We will keep the customer informed on progress as we await delivery of the stock we need.

Credit Card Security

Using Opayo for complete security

When shopping at GreatBritishBrandsUSA.com all credit card details are safe, because the payment pages we use are completely secure.

From the Checkout page of our site you will be shown a secure form hosted by Opayo, who are our industry-leading Payment Service Provider. They use TLS technology, (which is industry standard "transport layer security" and displays the Padlock in your browser window). This technology allows for the encryption of confidential information such as your credit card details. Any information that you enter into the computer which is then passed to their website is secure, which means that in the unlikely event of the information being intercepted by someone else, it cannot be read.

Saved card details

All debit and credit card details are stored securely by Opayo, an industry-leading Payment Service Provider that follows strict data security guidelines and maintains the highest level of PCI-DSS compliance. You will be required to enter your card's 3-digit security code (CVV2) to authorise payments when checking out.
Great British Brands USA only have access to the last 4 digits of the card number and the card expiry date for identification purposes - no other card data is stored within our systems.

Apple Pay

Alternatively depending on your Browser, we offer Apple Pay for you to use. We use industry leading payment service provider Mollie that follows strict data security guidelines and maintains the highest level of PCI-DSS compliance. Apple Pay uses tokenisation technology which is a secure way to pay where your real card details are not shared with either us or Mollie and stay with Apple Pay

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the General Data Protection Regulation (GDPR). We will not e-mail you in the future if you do not want us to do so. We will not pass your e-mail address to other traders under any circumstances.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The information we will collect includes: your name, address, phone number, e-mail address, and credit/debit card details (which are inaccessible even to us from moment of purchase). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.

In accordance with the law, you can if you wish check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. In the unlikely event that we intend to transfer your information outside the EEA (European Economic Area) we will obtain your consent first.

Please see our Privacy Policy and Cookies Policy pages for more detailed information on the data that we collect and our policy for its use.

If you have any questions about privacy, please email: [email protected]

Return & Refund Policy

This does not affect your statutory rights as a consumer.

We are always happy to see the customer's point of view and genuinely upset if a customer has any reason to feel unhappy or dissatisfied with the products or service they receive.

We wish to be as fair and generous as it is possible to be, within some limits established to protect ourselves against online fraud or unscrupulous characters.

Returns of Personalised Gifts

Due to the personalised nature of these items, we are only able to accept returns or offer refunds if items are damaged or faulty.

Dissatisfaction caused by Great British Brands USA

We do everything we can do to ensure we send you the gifts you require in perfect condition by the date you require them.

However, sometimes things can go wrong. If you are dissatisfied with any aspect of your order or customer service experience, and the problem is our fault or the fault of one of the companies we use to ship your order to you, we will take steps to resolve the problem entirely at our own expense.

See below for details.

Damaged goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement.

We will need you to explain clearly which item or items are damaged and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

Incorrect or missing goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order. Failure to report incorrectly sent goods or goods missing from your order within 14 days will invalidate your right to any refund or replacement.

If we have sent you the wrong goods, or if we have failed to send you goods you have paid for (without acknowledging the shortfall on your delivery note and issuing you with a refund), we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and may ask you to return any goods you were sent in error.

Goods not as described - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order. Failure to report goods not as described within 14 days will invalidate your right to any refund or replacement. If when your goods arrive they are not as we have described them on the website, or if they do not match the photograph we are displaying online, you are of course entitled to a refund or a replacement.

We will need you to explain clearly what the problem is, and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the unwanted goods to us, you can do so at our expense with a prepaid returns label available upon request.

Faulty goods - please inform us within 90 days

If your item is faulty or develops a fault soon after purchase, please contact us by phone or email as soon as you notice the fault, and no later than 90 days after receipt of your goods. Since we have no way of knowing what treatment a product has received once it arrives with the customer, Great British Brands USA will not accept responsibility for goods after more than 90 days.

We will need you to explain clearly which item or items are faulty and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request.

Dissatisfaction caused by customer error or decision

If you are dissatisfied with any aspect of your order or customer service experience, but the issue can reasonably be seen to be partially your own responsibility, we still want to help. But we will ask you share with us the cost of putting right anything which may have gone wrong. See below for details.

Incorrect details - please inform us immediately

If upon placing your order you realise you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email or telephone to minimize any disruption. If your order has not yet been processed, we can try to make changes and sort everything out for you.

However we seek to process all orders in the shortest possible timeframe so if you delay and we have already dispatched your order, you will be responsible for the cost of returns and redeliveries.

Unwanted or mis-ordered goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report unwanted goods within 14 days will invalidate your right to any refund.

It may be that when the goods arrive you change your mind, or you realise you accidentally bought the wrong thing. That's OK. Please just get in touch and explain clearly which items you don't want. Our customer service team will ask you to return the unwanted goods to us at your own expense. Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund once we have received the goods and confirmed they are in re-saleable condition.

Once we have confirmed satisfactory receipt we will refund you the price paid for the goods.

NB: For reason of hygiene we will not accept earrings returned for any reasons other than fault or damage.

Mis-entered delivery details

If you have entered delivery details incorrectly, we will help you arrange redelivery to the correct address at your own expense. If as a result of incorrect delivery details a parcel is returned to us by the Post Office or FedEx we can arrange redelivery to the correct address for payment of a further standard shipping charge.

Returning Goods

When you return goods to us, please enclose information pertaining to the return. The information we need is:

Your name and order number.
Written confirmation of what items you have returned
Written confirmation of the reason for your return
Written request for either refund or replacement as appropriate.
Please also tell us whether or not you have already contacted our customer service team regarding this return.

If this information is not enclosed with any return we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund.

Proof of breakages

Great British Brands USA reserves the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.

Intellectual Property

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights. Copyright extends to the design of the website, all photographs on it and its marketing materials. Any use of the website or its contents, images, design including copying, storing, modifying, reproducing other than for personal non-commercial use without prior written permission is strictly prohibited. For any queries please contact [email protected].

About Us

Company Details

Contact Address

Great British Brands USA, Unit 2E Woodlands Farm, The Vale, Chesham, Buckinghamshire, HP5 3NJ, United Kingdom

Phone

646 980 1763 (4.00am - 12.00pm EST, Monday - Saturday)

Email

[email protected]

Company registration

Registered company number 02294820, registered in England.

Company EORI number

GB697782359000

Using the Site

Customer Service

Delivery & Returns