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Terms & Conditions

Christmas and New Year Opening Hours

Our website will stay open for business 24 hours a day every day of the holiday season! But we are going to be allowing our incredibly hardworking customer service, order-fulfilment and stock teams a few days off over Christmas and the New Year. Here are some details:

Please note our postage partners Royal Mail & FedEx are also closed for some of the holiday period including the bank holidays. Therefore please be aware that delivery times may be extended.


Tuesday 24th December - Our Customer Service department will be open between 4.00am to 9.00am EST. Orders will be processed as usual.

Wednesday 25th December - Closed. No orders or customers queries will be processed on this day.

Thursday 26th December - Closed. No orders or customers queries will be processed on this day.

Friday 27th December - Our Customer Service department will be open as usual between 4.00am to 12.00pm EST. Orders will be processed as usual.

Saturday 28th December - Our Customer Service department will be open as usual between 4.00am to 12.00pm EST.

Sunday 29st December - Closed. No orders or customers queries will be processed on this day.

Monday 30th December - Our Customer Service department will be open as usual between 4.00am to 12.00pm EST. Orders will be processed as usual.

Tuesday 31st December - Our Customer Service department will be open between 4.00am to 09.00am EST. Orders will be processed as usual.

Wednesday 1st January - Closed. No orders or customers queries will be processed on this day.

Thursday 2nd January - Normal service resumes. Orders will be dispatched as usual. Phonecalls and emails will be answered 4.00am to 12.00pm EST Monday – Saturday

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