Shipping & Delivery

Surcharges

Extremely rarely, in the event of unusually heavy or oversized orders, our shipping tariffs will prove insufficient to cover our costs. If this is the case, we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order. Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days awaiting a response and then refund your payment in full and cancel your order.

Import Taxes, Duties and Fees

Orders to the USA under $800 in value should not be subject to VAT or other duties. However, in unusual circumstances, this policy can sometimes vary from state to state, dependent on the local rate of tax. Duties which may be levied on certain goods may also include an admin fee from the delivery company collecting these fees on behalf of the government in question. All prices shown on the website exclude UK sales tax. By placing an order on our site, you are agreeing to accept liability for any such charges as described above, which may be levied upon delivery. If your order qualifies for any of these charges, they will usually be invoiced directly by the delivery company delivering your parcel. For example, if your delivery is being made by FedEx, FedEx will usually notify you of any fee to pay either on the morning of delivery, or at the point of delivery. If Standard Tracked Delivery is chosen, a notification of fees may come via United States Parcel Service. In our experience, the implementation of additional fees and charges on deliveries is somewhat haphazard and varies from order to order so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned. Please note we do not charge VAT on your order.

Refusal of or Undelivered Parcels

If a parcel is returned to us due to any of the following reasons: the recipient’s refusal to pay import taxes, duties or charges; the inability to deliver a parcel due to inputting an incorrect address at checkout; or where the customer is not available or refuses delivery; (except where the goods are damaged or faulty) the customer will be responsible for the return of the goods to us and we reserve the right to deduct the cost of both the outgoing and return shipping as well as any admin fees that we may have been charged by the delivery company from any refund we offer.