Shipping & Delivery

Upon receipt of a valid order you will receive an email confirmation with an order number and details of the items that you have ordered.  At Great British Brands USA we aim to despatch your goods the same working day, or failing that the following working day.  You will receive a further email when your order has been dispatched. Orders received over the weekend (after midday on Friday) will be dispatched the following Monday.

We use two main shipping methods for delivery to the USA:   STANDARD TRACKED DELIVERY and TRACKED FEDEX COURIER.  In addiiton, we offer both FedEx Standard and FedEx Priority delivery. The prices for these services are listed in the table below.

Standard Tracked Delivery: 
(Sent in association with Royal Mail & United States Parcel Service). This option is available up to a value of $39.99. If your order is despatched using this service, we estimate it will take 5-10 working days from despatch date to be delivered. Some large and bulky orders are excluded from choosing this delivery service due to restrictions put upon us

TRACKED FEDEX COURIER SERVICE: 

FedEx Standard Delivery  We offer the option of FedEx Standard delivery. If your order is despatched using this service we estimate it will take 3-5 working days to be delivered and may require a signature on arrival. Once your order is despatched, you should receive an email from FedEx with tracking information so that you can track your order online. If you do not receive an email from FedEx, please email our customer service department on [email protected] and they will be able to provide you with the tracking number.

FedEx Priority Delivery This is a premium shipping option available for you to choose, using FedEx's Priority delivery service. If your order is despatched using this service it will take 1-3 working days from the despatch date and may require a signature on arrival. Once your order is despatched, you should receive an email from FedEx with tracking information so that you can track your order online. If you do not receive an email from FedEx, please email our customer service department on [email protected] and they will be able to provide you with the tracking number.

USA Postage and Packaging Pricing

Order Product Value	Standard Tracked	FedEx Standard	FedEx Priority
up to $39.99	$10	$20	$25
$40.00 - $149.99	Not Available	$15	$25
$150.00 - $774.99		FREE	$25

Surcharges

Extremely rarely, in the event of unusually heavy or oversized orders, our shipping tariffs will prove insufficient to cover our costs. If this is the case, we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order. Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days awaiting a response and then refund your payment in full and cancel your order.

Import Taxes, Duties and Fees

Orders to the USA under $800 in value should not be subject to VAT or other duties. However, in unusual circumstances, this policy can sometimes vary from state to state, dependent on the local rate of tax. Duties which may be levied on certain goods may also include an admin fee from the delivery company collecting these fees on behalf of the government in question. All prices shown on the website exclude UK sales tax. By placing an order on our site, you are agreeing to accept liability for any such charges as described above, which may be levied upon delivery. If your order qualifies for any of these charges, they will usually be invoiced directly by the delivery company delivering your parcel. For example, if your delivery is being made by FedEx, FedEx will usually notify you of any fee to pay either on the morning of delivery, or at the point of delivery. If Standard Tracked Delivery is chosen, a notification of fees may come via United States Parcel Service. In our experience, the implementation of additional fees and charges on deliveries is somewhat haphazard and varies from order to order so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned. Please note we do not charge VAT on your order.

Refusal of or Undelivered Parcels

If a parcel is returned to us due to any of the following reasons: the recipient’s refusal to pay import taxes, duties or charges; the inability to deliver a parcel due to inputting an incorrect address at checkout; or where the customer is not available or refuses delivery; (except where the goods are damaged or faulty) the customer will be responsible for the return of the goods to us and we reserve the right to deduct the cost of both the outgoing and return shipping as well as any admin fees that we may have been charged by the delivery company from any refund we offer.